TextAI A2P 10DLC Compliance | Regional Carrier Content-Restrictions

Effective Date: January 1, 2024

Guidance on Compliant Messaging: TextAI’s Dedication to Responsible Communication

At TextAI, we are committed to providing advanced AI communication solutions that adhere to the highest standards of compliance and privacy. Operating within the United States and Canada means navigating a complex landscape of regional carrier content-restrictions crucial for maintaining the integrity of our services and the trust of our clients.

Understanding Restricted Topics

TextAI is founded on the principles of anonymous, unrestricted exploration and is a strong supporter of the user’s right to free speech. Thus, it’s essential to recognize that any messaging content-constraints are due to carrier-imposed regulations, not limitations set by our platform. Our adherence to these guidelines underscores our dedication to legal and compliant communication practices.

Detailed below are the specific content restrictions as mandated for SMS and MMS communications within the United States and Canada:

• High-risk Financial Services: Messaging related to payday loans, short term high-interest loans, new loan solicitation, third-party loans (including auto, mortgage, and personal loans originated by parties other than the servicing entity), student loans, cryptocurrency, and investing platforms face stringent scrutiny. Notably, promotional content for first-party loans on approved channels is permissible under specific conditions.
• Third-party Lead Generation Services and Marketing: The acquisition, sale, or sharing of consumer information by companies, NGOs, or political campaigns without direct consent violates carrier agreements. Consent must be directly obtained from the end-users, and reliance on voter registration databases for political messaging consent is prohibited.
• Debt Collection or Forgiveness: Restrictions encompass third-party debt collection, debt consolidation, reduction, relief, and credit repair services. Only entities directly owed the debt may engage in collection messaging, assuming explicit consumer consent is secured.
• “Get Rich Quick” Schemes: Messaging promising disproportionate returns for minimal effort, such as deceptive work-from-home opportunities, pyramid schemes, and similar ventures, are barred. Multi-Level Marketing (MLM) entities, however, can circulate product, event, and business operation messages among consultants.
• Illegal Substances/Articles: The promotion of cannabis, CBD, kratom, paraphernalia, vape/e-cigarettes, and fireworks via messaging is strictly forbidden, regardless of the legality status within certain jurisdictions.
• Prescription Drugs: Offers concerning prescription-required drugs and those not available over-the-counter in the US/Canada are disallowed, irrespective of the sender's professional credentials.
• Gambling: Content related to casino apps, gambling websites, sweepstakes, contests, and betting is generally prohibited, with limited exceptions subject to special review.
• S.H.A.F.T. Uses and Electronic Smoking Devices: Regulations tightly govern content involving sex, hate, alcohol, firearms, and tobacco. Notably, alcohol-related content may be permissible with robust age verification procedures, whereas firearms, tobacco, vape, and e-cigarettes are categorically excluded.

Leveraging TextAI Within Compliance Boundaries

TextAI empowers consumer and enterprise clients to capitalize on the transformative potential of AI in customer communications, always within the bounds of these established guidelines. Distinguishing our platform, all client interactions are anonymized and encrypted, ensuring conversations maintain a personalized continuity through unique conversation IDs, absolutely devoid of personal identifiers. This system provides all the functional benefits of AI querying without compromising user privacy.

Empowering Your Communication Strategy with Confidence

In embracing TextAI for your business communications, rest assured that compliance and privacy are foundations upon which our services are built. We encourage our clients to engage with these in-depth guidelines, ensuring your strategies leverage AI’s capabilities to their fullest, responsibly and respectfully.

TextAI remains at the forefront of ethical AI dialogue solutions, inviting consumers and businesses to join us in shaping a future where communication technology enhances human connections responsibly.

Embracing the Flexibility of Voice Calling

In addition to our commitment to adhering to the detailed SMS & MMS content restrictions, TextAI offers an innovative solution through our Voice Calling services. It's essential to note that Voice Calling is not subjected to the same content restrictions as SMS & MMS, providing a versatile alternative for communication needs that fall outside the scope of permissible text-based messaging content.

Voice Calling: A Broadened Horizon for Communication

Our Voice Calling feature opens new avenues for dynamic interaction between consumers, businesses, and their clients. This service enables:

• Personalized Engagement: Direct, real-time conversations that foster a deeper connection with your personal AI assistant.
• Enhanced Flexibility: The opportunity to discuss a wider array of topics and services not confined by the restrictions applicable to SMS & MMS messaging.
• Broadened Service Offerings: Allowing businesses that operate in regulated sectors to still offer superior customer support and engagement through direct voice interaction.

Leverage Voice for Unrestricted Connectivity

By integrating TextAI’s Voice Calling into your communication strategy, you benefit from an unrestricted channel to enhance your user experience, and client engagement. This feature is particularly beneficial for industries heavily impacted by the restrictions on SMS & MMS content, offering a compliant pathway to maintain uninterrupted, quality service.

Seamless Integration with Privacy at Its Core

Similar to our text-based services, all Voice Calling interactions are designed with privacy in mind. While offering a more open platform for dialogue, TextAI continues to prioritize safeguarding client anonymity and data protection, ensuring every voice interaction is secure and private.

Embarking with Voice: Unrestricted, Uncompromised Service

TextAI's Voice Calling service emerges as a powerful component of our suite, presenting consumer and enterprise clients with the agility to navigate around the SMS & MMS restrictions confidently. It exemplifies our dedication to delivering comprehensive, versatile AI-powered communication solutions that don't just meet the present needs but anticipate future demands.

We invite all our clients to explore the expansive potential of TextAI Voice Calling, ensuring your experience remains agile, responsive, and private in a fast-evolving communication landscape. With TextAI, experience the future of unrestricted, AI-powered assistance today.

Disclaimer: Carrier restrictions are subject to change. We encourage you to review this page regularly for the most up-to-date information.